Terms & Conditions
MDC Water Pty Ltd
ABN: 97 609 872 399
Any reference to “we”, “us”, “our”, “Seller”, “website owner” is refers to MDC Water Pty Ltd. Any reference to “you”, “your”, “buyer”, “customer”, “user” refers to a person accessing our website waterfilter.net.au for the purposes of buying products.
The price displayed for products on this website represents the full price, including GST, Unless otherwise stated in a product listing.
The price displayed for products on this website represents the full price, including shipping fees, Unless otherwise stated in a product listing
Prices of products displayed on this Website are current at the time of your access to this Website, but may change at any time. Prices, promotions, versions and availability advertised are subject to change without prior notice and we therefore reserve the right to change prices displayed for products on our website at any time.
We make every effort to ensure that our pricing is correct and up to date. However if an error is made and a product is listed at an incorrect price, we maintain the right to refuse to accept further orders and to cancel any orders already placed at the incorrect price.
We sell and deliver products only within Australia and NZ.
The information on this site is intended and applicable for Australian an NZ consumers only and is governed by Australian law.
All prices shown on this Website are in $AUD (Australian Dollars).
GST and other Taxes:
All prices displayed on this Website are inclusive of Goods and Services Tax (GST) applied at a rate of 10%.
It will be your responsibility to pay any other taxes, duties, levies or charges that may be imposed by any governmental agency, including without limitation, any customs duty or any value added tax imposed on any goods or services ordered by you from this Website.
We offer FREE Shipping for all our products within Australia*, however we might charge you in case of remote areas.
Goods will be sent via one of Australian couriers to the delivery address nominated by you. The delivery address must be an address where deliveries can be made during normal business hours from Monday to Friday.
Delivery times may vary depending on your location. Any estimated time frame for delivery of goods provided by us is based on our best estimates at the time of provision. We will use our reasonable endeavours to process all deliveries within 1 working day of an order, but we will not be responsible for any delays in delivery.
The estimated delivery times are within working days Monday to Friday excluding public holidays. Normal delivery is within 3 to 14 working days from the date of payment.
We will make every effort to deliver your product within the estimated delivery time but the actual delivery times may change due to changes in supply or circumstances beyond our control.
Delivery of the goods shall be made to the buyer’s address. The buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered by us.
We shall not be liable for any loss or damage whatsoever due to failure by the seller to deliver the goods.
Sometimes customers in remote, regional, roadside areas have to collect their parcels from the nearest post office, POP or collection points.
*Please Note: We are unable to deliver our products (free shipping) to Norfolk Island 2899, Christmas Island 6798 and King Island 7256.
Defects / Returns / Refund
Goods are damaged in transit:
We obtain transit insurance to protect your purchases during transit, however you must inspect your goods upon delivery and notify us of any damage, faults or defects to ensure that any applicable transit insurance policy is not voided.
Your goods have a manufacturer’s fault or defect:
You shall inspect the goods on delivery and shall within seven (7) days of delivery notify us of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. You will be required to provide evidence of any goods that are faulty, defective or damaged upon delivery.
You shall afford us an opportunity to inspect the goods within a reasonable time following delivery if the you believe the goods are defective in any way.
You will be offered a repair of the defective goods or a replacement item, if available, or refund for the defective goods
Incorrect goods or quantity have been delivered to you:
If the incorrect goods or quantity are delivered to you, you must contact us within 2 days of delivery of such goods. We will arrange for the collection of the incorrect goods and delivery of the correct goods, at our cost. You will send back the incorrect goods at our cost. You will not incur any additional costs in these circumstances.
Goods damaged by you and natural wear and tear:
We will not accept the return of goods that contain any defect, damage, fault, failure or malfunction, which we determine, in exercise of our sole discretion to be due to damage by you or by a third party
The goods should be returned in the condition in which they were delivered and with all packaging material, brochures and instruction material in as new condition as is reasonably possible in the circumstances
Method and payment of refunds:
All refunds will be provided to you by electronic funds transfer to a bank account nominated by you or by any other agreed method.
14 Days Money Back:
Refunds for products where you changed your mind:
We stand behind our product, That’s why we offer a 14 Days Money Back Guarantee on all our products.
1. You must notify us within 14 days of taking delivery of your product.
2. To qualify to return an item under this policy, products must be in their original packaging, along with all included accessories, and must not be used or damaged in any way by you during the time the product is in your possession. The product is deemed to be in your possession until the product is received by us pursuant to this policy.
3. The product must be returned to us within 10 business days of your request to return your product under this policy.
4. You must return the products for which you are seeking a refund at your own cost and you must comply with the directions for returning the product that we provide to you. The goods will remain your responsibility during transit until such time as they are received at the address as supplied by us. we will accept no liability for any loss or damage which may occur during transit.
5. After receiving and checking the returned product, we will issue a store credit or refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
6. Shipping cost to your place will be deductible from refund.
We warrant that if any defect in any workmanship supplied by us becomes apparent and is reported to us (in writing) within twelve 12 months (unless otherwise stated) of the date of delivery then we will either repair the defect or replace the workmanship.
The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through: Failure on the part of the buyer to properly maintain any goods, or failure on the part of the buyer to follow any instructions or guidelines provided by us; or any use of any goods otherwise than for any application specified on a quote or order form; or the continued use of any goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user; or fair wear and tear, any accident or act of good.
Goods damaged by you and natural wear and tear: Warrantee will not cover the goods that contain any defect, damage, fault, failure or malfunction, which we determine, in exercise of our sole discretion to be due to:
– damage by you or by a third party including without limitation damage as a result of accident, misuse, abuse, negligence, vandalism, alteration or modification;
– normal wear and tear;
– non-observance of any of the instructions supplied by us concerning installation, configuring, connecting, use or application of the goods;
– failure to ensure proper maintenance of the goods in accordance with our instructions.
– installation, repairs or maintenance of the goods by a person who is not a licensed serviceman or if non-approved parts have been fitted.
– faulty power supply, power failure, electrical spikes or surges, lightning, flood, storm, extreme heat, fire or other occurrence outside our control
– use other than for any reasonable purpose for which the goods were manufactured.
Limitation of Liability
Our liability to the Customer (and any party claiming through the Customer against us) for any claim for loss or damages (including legal expenses) is limited to the cost of replacement of those goods as soon as reasonably practicable, or the repair of those goods or the repayment (or allowance) of the purchase price of those goods.
Your privacy and the security of your information is of paramount importance to us. All our online payments are processed by a secure payment gateway using Stripe.
More information about Stripe’s online payment gateway can be found at www.stripe.com
By visiting and using this site, you consent to the placing of cookies by MDC Water and its partners.
When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. We make no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Disclaimer of liability
We shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
By using this Site, or by selecting the checkout of our store, you signify that you have read, understood, accept and agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our Site.