Refund & Return Policy

Business Details
MDC Water Pty Ltd
ABN: 97 609 872 399
Email: info@waterfilter.net.au
Website: https://www.waterfilter.net.au

References to "we", "us", "our", "Seller", or "Website Owner" refer to MDC Water Pty Ltd. References to "you", "your", "customer", or "user" refer to any person accessing and purchasing products from this website.

1. 14-Day Change-of-Mind Guarantee

We stand behind the quality of our products and offer a 14-day money-back guarantee for change-of-mind returns on all products purchased online.

Eligibility:

To qualify, the following conditions apply:

  1. Notification: You must notify us within 14 days of receiving your product.

  2. Condition: The product must be:

    • In original, unused condition

    • Not installed or assembled

    • Returned in its original packaging with all accessories, manuals, and documentation included

  3. Return Window: Products must be received by us within 10 business days from the date of your return request approval.

  4. Return Costs: Return postage is your responsibility. Goods remain your responsibility during return transit. We are not liable for any loss or damage in transit.

  5. Refund Method: Refunds will be processed via electronic funds transfer or another agreed method once the item is inspected and approved.

Deductions:

  • Original delivery fees are non-refundable and will be deducted from the refund amount.

  • Any PayPal or card payment processing fees incurred by us will also be deducted.

Note: Change-of-mind refunds do not apply to items that are damaged, used, or returned outside of the policy period.

Return Address:

MDC Water Pty Ltd
Unit 1 / 81 Governor Macquarie Drive
Chipping Norton, NSW 2170

2. Faulty, Damaged or Incorrect Goods

We comply with all requirements under the Australian Consumer Law, which entitles customers to a remedy if goods:

  • Are faulty or defective

  • Arrive damaged

  • Do not match the description

  • Are incorrect in quantity or item

a. Goods Damaged in Transit:

Goods are insured during transit. You must inspect items immediately on delivery and notify us within 48 hours of any damage. Clear photos of the damaged packaging or goods may be requested.

b. Faulty or Defective Goods:

If your item has a manufacturing fault:

  • You must contact us within 7 days of delivery with evidence (e.g. images, description).

  • We will inspect the goods and, where verified, provide a repair, replacement, or refund at no additional cost.

c. Incorrect Goods or Quantity:

If the incorrect item or quantity is delivered:

  • Notify us within 2 days of delivery.

  • We will arrange the return and replacement at our expense. You will not incur any return shipping costs in these cases.

This policy does not apply to damage or faults caused by misuse, improper installation, or natural wear and tear.

3. Warranty

We warrant that our products are free from defects in workmanship for 12 months from the date of delivery (unless otherwise specified).

Warranty Exclusions:

This warranty does not cover defects or damage caused by:

  • Misuse, abuse, negligence, or vandalism

  • Improper installation or use not in accordance with supplied instructions

  • Unauthorized repairs or modification

  • Use of non-approved parts

  • Fair wear and tear

  • Environmental damage such as lightning, flood, fire, or power surges

  • Failure to properly maintain or service the product

Warranty claims must be submitted in writing with supporting documentation or photos.

If a valid warranty claim is made, we will repair, replace, or refund the product at our discretion in accordance with ACL requirements.

4. Method of Refund

Refunds will be processed:

  • To the original method of payment, or

  • By bank transfer to a nominated account, or

  • Via store credit (if agreed)

Refunds are issued as soon as reasonably practicable following the approval and inspection of returned goods.

5. Your Rights Under Australian Consumer Law

This policy is provided in addition to your rights under the Australian Consumer Law (ACL).

Under ACL, you are entitled to:

  • A refund or replacement for a major product failure

  • Compensation for any other reasonably foreseeable loss or damage

  • A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

For more information, visit: www.accc.gov.au/consumers